City launches community hotline

Thursday, March 19, 2020

The City of Sault Ste. Marie is committed to protecting the health and safety of the community and has set up a community hotline for residents to find programs and services aimed at helping those impacted by the COVID-19 pandemic. 
The number to call is 705-574-1220 or email
The mandate of the hotline is to offer a staffed community support line that provides:
  • Information and referrals to accurate information sources
  • Referrals to service providers who can meet a request
  • Services for cases that cannot be assisted through other methods. 
“The health and safety of residents is our foremost priority, and we will continue to look for ways to provide the support people need. I want our community members to know that we are there for them, and we will be there for them as we deal with the COVID-19 pandemic," said Mayor Christian Provenzano.
“These supports are intended to connect residents with tools for addressing immediate needs whether it be access to services for those in isolation who need help with delivering groceries, prescription refills or drop offs or just referrals to appropriate services,” says Malcolm White, CAO, City of Sault Ste. Marie. “We are fortunate to live in a caring community. As neighbours, family members, residents and friends, we must all do our part as one city to support each another during this time.”
The hotline will be available seven days a week from 8:30 a.m. – 4:30 p.m. For the most current information pertaining to updates from the City of Sault Ste. Marie and service delivery visit
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