Training and Regulations

The City of Sault Ste. Marie provides training to all staff for Accessible Customer Service, Integrated Accessibility Standard Regulations, and Ontario Human Rights Code as it relates to disabilities.

Accessible Customer Service Information for Contractors

Sault Ste. Marie By-law states:

All bidders, suppliers and contractors who provide goods, services or construction to the City shall comply with the Accessibility for Ontarians Act, 2005, and all Regulations emanating therefrom.
Prior to the commencement of work on a City property or as required by the commissioner or agent, a contractor must be compliant with the requirements of the City’s Contractor Pre-Qualification Program as established by the Human Resources Department.

Accessibility Training

How is our Accessible Customer Service? Feedback Form
Accessible Customer Service Policy Statement
Ontario Accessible Customer Service Training Resource

Accessibility Regulations

Accessibility Standards for Customer Service
Integrated Accessibility Standards
Ontarians with Disabilities Act, 2001
Accessibility for Ontarians with Disabilities Act, 2005

Contact Us





John Rhodes
Community Centre
260 Elizabeth Street
Sault Ste. Marie, ON
P6A 6J3

Our Team