Third party service review of municipal operations to be presented to Council in January

Tuesday, December 31, 2019

KPMG was retained by the City to assist the Corporation with the development of municipal service profiles based on the Municipal Reference Model (the “MRM”). The objectives of the project were to provide a level of service inventory to better understand the services provided by the City, assist in making decisions with respect to service delivery levels and to provide a foundation for future initiatives including, but not limited to, a service delivery review.

Upon the announcement of the Province of Ontario’s Audit and Accountability Fund and subsequent to the City’s successful application, KPMG shifted its focus from municipal service profile development to a third party service review.

The purpose of the third party service review, consistent with the program requirements of the AAF, was to:

  • Properly describe and evaluate the City’s operating structure and service levels;

  • Critique the City’s operating effectiveness and efficiencies for its administrative processes; and

  • Present potential changes that will result in:

  1. The maintenance of adequate service levels;

  2. Increased effectiveness and efficiency within the City’s processes resulting in potential cost reductions; and

  3. The modernization of municipal service delivery.

In addition to the changes noted above, additional opportunities were identified that examine the following:

  • New non-taxation revenue sources; and

  • Other matters contributing to the City’s long-term financial sustainability.

The third party service review will be presented to City Council at its meeting on January 6, 2020, and the relevant reports are avaliable below.

Third Party Service Review


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