Jump to Main Content
 
 
 
 

COVID-19: Affected City Services and Facilities



News Releases

Modified Fall swim lesson programming to begin in September

The staff at the John Rhodes Community Centre are pleased to begin offering modified swim lesson programming from September 19 to November 9, 2020. Read more

Seniors programming to resume at DIC and NCC

Residents of the City of Sault Ste. Marie will have another chance to connect and be active as redesigned Adult 55+ recreational activities are set to safely resume Tuesday, September 8, 2020. Read more

Transit Services update

As part of a phased approach, the City of Sault Ste. Marie Transit Services will implement further service modifications. Read more

Postponed Monster Madness Tour at the GFL Memorial Gardens cancelled

GFL staff and organizers of the Monster Madness Tour have made the difficult decision to cancel the postponed Monster Madness event originally scheduled at the GFL Memorial Gardens for May 30, 2020. Read more

Expansion of programming at John Rhodes Community Centre

As part of Stage 3, the City will begin to expand programming on Tuesday, August 4 at the John Rhodes Community Centre indoor pool, outdoor pools and meeting rooms. Read more

John Rhodes Community Centre arenas move into Stage 3

The City of Sault Ste. Marie continues to cautiously loosen restrictions at its facilities using a phased approach to ensure appropriate safety measures for the community and limiting public health risks. Read more

City begins to move into Stage 3

As part of the Ontario Government’s Stage 3 plan, the City of Sault Ste. Marie will implement further service modifications to a number of areas. Read more

John Rhodes Community Centre arena moves into Stage 2

As part of Stage 2, the City will begin to re-open the John Rhodes Community Centre Arena #2 on Monday, July 13 and is in the process of preparing for the re-opening of John Rhodes Community Centre Arena #1 in the near future. Read more

HHW to open July 13, City Landfill to begin Saturday schedule

The City of Sault Ste. Marie’s Household Hazardous Waste Depot located at 402 Fifth Line East will open for the season on July 13, 2020. Read more

Transit Services moves into Intermediate Phase

Transit Services will implement further service modifications to support the physical distancing efforts recommended by Algoma Public Health and provincial and federal governments. Read more

Splash Pad to open on Saturday

As part of its next steps, the City is announcing that the Bellevue Park Splash Pad will open on Saturday, July 4, 2020. The Splash Pad is open daily 9 a.m. to 8 p.m. Read more

The Ronald A. Irwin Civic Centre to re-open on Monday, June 29

The Ronald A. Irwin Civic Centre will re-open to the public on Monday June 29, 2020 with limited services available. Read more

Ermatinger Clergue National Historic Site to open

The Ermatinger Clergue National Historic Site will open to the public beginning Tuesday, June 23. Read more

Pointe Des Chenes campgrounds, beach and day park to open

Pointe Des Chenes campground, beach and day park will open to the public beginning Friday, June 19 under Stage 2 of Ontario’s re-opening plan. Read more

City provides update on outdoor patios

The Province of Ontario has announced new measures that will make it easier for licensed bars and restaurants to open or expand patios when it is safe for them to do so. Read more

City adjusts traditional Canada Day festivities, encourages virtual celebrations instead

The City has made the difficult decision to cancel its traditional outdoor Canada Day events, including its fireworks display. Read more

City continues its reopening plan with soccer fields and ball diamonds

The City will open its soccer fields and ball diamonds on Friday, May 29. Read more

City provides tax relief during COVID-19 pandemic

Due to the current COVID-19 pandemic, taxpayers will have more time to pay their property tax bill if they choose. Read more

Pointe Des Chenes campgrounds, beach and day park remain closed

The City reminds citizens that under the province’s Declaration of Emergency, and Regulations under the Emergency Management and Civil Protection Act, Pointe Des Chenes campground and beach/day park remain closed until further notice. Read more

City seeks nominations for initiative to recognize COVID-19 community heroes

“Heroes of the day” will be published to the City’s social media accounts (Facebook, Twitter, Instagram) Monday to Friday (based on number of submissions received). Read more

City reduces hours for COVID-19 community hotline

Due to a significant reduction in calls, the hotline will be adjusting its operating hours to Monday to Friday 8:30 a.m. to 4:30 p.m. Read more

Victoria Day schedule for City facilities and services

The City of Sault Ste. Marie reminds citizens of service interruptions as a result of the Victoria Day holiday. Read more

Fire Ban to be lifted

Effective 12:01 a.m., on Saturday, May 16, 2020, the imposed restricted fire zone, inclusive of the municipality of Sault Ste. Marie, will be lifted. Read more

Leaf and Yard Waste collection, Landfill and Waste Depot schedules

Residents are reminded of the 2020 schedule changes as a result of COVID-19. Leaf and Yard Waste collection will begin on May 11 with Route B. Read more

City offering digital services to seniors

Senior Services has altered its program delivery method, and citizens aged 55+ can now access programming by telephone and video conference. Read more

City provides tax relief during COVID-19 pandemic

Due to the current COVID-19 pandemic, taxpayers will have more time to pay their property tax bill if they choose. Read more

Emergency Management and Civil Protection Act update

The City and Sault Ste. Marie Police Service remind citizens that all emergency orders currently in place under the Emergency Management and Civil Protection Act in the province will remain in effect until at least May 6. Read more

Messages of encouragement from notable community members

As we continue to deal with the COVID-19 pandemic, the City and Mayor Provenzano wanted to encourage our community through this challenge with positive messages from notable community members who many of us follow and look up to. Read more

Statement from Mayor Provenzano on confirmation of community spread

Mayor Christian Provenzano offered the following statement on the confirmation of the community spread of COVID-19 in the Algoma District. Read more

City supporting businesses through pandemic

The City is supporting local businesses through the COVID-19 pandemic by creating the Sault Together website to profile businesses that remain open. Read more

New website launched featuring COVID-19 resources

In partnership with the City, the Innovation Centre and Algoma Public Health launched an online hub featuring local COVID-19 resources and a map displaying a summary of services for facilities in the Sault Ste. Marie and Algoma region. Read more

Modifications made to Transit Services

Transit Services has implemented service modifications to reflect reduced ridership demands and support social distancing efforts recommended by health experts. Read more

City outdoor playgrounds/play equipment and sports facilities closed

In an effort to stop the spread of COVID-19 and keep people home, the Government of Ontario has extended associated emergency measures to include the closure of all outdoor recreational amenities. Read more

Statement from Mayor Provenzano on recent postive test results

Mayor Christian Provenzano offers the following statement on the recent positive test results for the novel coronavirus in the Algoma district. Read more

An open letter to Sault Ste. Marie from Mayor Provenzano

This is understandably a period of uncertainty and concern for our community and each of us. I recognize that people are worried about a lot of things. Read more

City launches community hotline

The City is committed to protecting the health and safety of the community and has set up a community hotline for residents to find programs and services aimed at helping those impacted by the COVID-19 pandemic. Read more

All City facilities closed to the public

The City is taking additional action to ensure the continued delivery of critical services while protecting the health and safety of City staff and the community. Read more

Limited public access to the Civic Centre

Public access to the Civic Centre is limited to essential business only and anyone who is ill, experiencing symptoms related to COVID-19 or has travelled out of country within the last 14 days will not be permitted to enter the building. Read more

Statement from Mayor Provenzano on first case of COVID-19

Mayor Christian Provenzano offers the following statement on the first confirmed case of COVID-19 in Algoma. Read more

City continues to monitor novel coronavirus (COVID-19) situation

The City of Sault Ste. Marie continues to monitor the novel coronavirus (COVID-19) situation closely, and appropriate measures to protect staff/residents and contain the spread of the virus will be implemented as determined necessary in consultation with oaur community partners and public health officials. Read more

City Services

Included below is a list of City services and the impact on these services as a result of measures related to COVID-19, along with news releases issued by the City. This page will be updated as the situation progresses.

Building division staff are dedicated to continuing to provide service to the community during the COVID-19 pandemic. Staff are working to maintain services including plans review, inspections, and permit issuance.

For more details about building permits, click here.

Building/by-law inquiries and service requests can be submitted by phone to 705 759-5410 or by email to building@cityssm.on.ca.

Cemetery staff remain working on site to perform interments, cremations and grounds care. For inquiries regarding grave selection/purchase please call 705-759-5336 (Monday to Friday 8:30 a.m. - 4:30 p.m.)

The City is asking citizens to refrain from visiting the cemetery for activities not pertaining to interments or the visiting of loved one's grave. The cemetery needs to limit its activities to interments and grounds care, and is asking for the cooperation of the public in this regard.

The Ronald A. Irwin Civic Centre re-opened to the public on June 29, 2020 with limited services available. To protect staff, visitors are not permitted to access individual offices unless appointments have been made in advance. All interactions with City staff will take place in the lobby level or the Central Collections office. Plexiglas barriers and floor decals have been installed to assist with physical distancing and to protect visitors and employees.

For more details, click here.

Most of the recreational facilities operated by the City are now open under Phase 3 conditions.

• Ermatinger Clergue National Historic Site – now open with required limitations

• John Rhodes Pool – now open. Lane swims and parent and child swims programming is offered in the evenings. Indoor aquatics classes take place four times per week with a maximum of 16 participants. Users can book two days in advance.

• John Rhodes Ice Surfaces – Arena #1 and Arena #2 now open. For details, click here.

• GFL Memorial Gardens – closed as per usual practice.

• McMeeken Centre – closed as per usual practice.

• Seniors Centres - Redesigned Adult 55+ recreational activities set to safely resume Tuesday, September 8, 2020. Health and safety continues to be a priority at both the Drop-In Centre and the Northern Community Centre. For more details, click here.

• Northern Community Centre – proposed use for a portion of the facility by YMCA day camps

For requests for service, please call 705-759-5432. Economic Development inquires can be directed to info@investsaultstemarie.com and Tourism inquires can be directed to visit@saulttourism.com.

Due to the current COVID-19 pandemic, taxpayers will have more time to pay their property tax bill if they choose.

Residents

Interest and penalties on property taxes have been waived until further notice.

Pre-authorized payments are not impacted by this measure. Taxpayers that wish to do so are asked to complete the pre-authorized property tax payment cancellation form and submit it to the Tax department by email at citytax@cityssm.on.ca. To re-enroll in a pre-authorized payment plan, taxpayers will have to submit a new application. Please contact the City’s Tax department for assistance.

Payment Options

Those that prefer to make a payment in person at the Central Collections office are welcome to do so. Taxpayers may also use one of the following non-contact payment methods:

• Use the outside drop-off box located near the front steps of the Civic Centre (cheques only, no cash)

• Mail to: Central Collections, 99 Foster Drive, Sault Ste. Marie, ON P6A 5X6 (cheques only, no cash)

• At most financial institutions.

• By telephone or online banking through most financial institutions. Contact your financial institution for details.

• By choosing one of our pre-authorized tax payment plans:

- Ten Month Automatic Bank Withdrawals – payments are withdrawn from your bank account on the fifth of each month (January to October).

- Due Date Tax Payment Plan – payments are withdrawn from your bank account on due dates.

Pre-authorized applications are available at: saultstemarie.ca/tax

For any further questions, please contact the Tax Department at 705-759-5290 or email citytax@cityssm.on.ca.

MPAC Assessments

The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

• Waived interest and penalty provisions for remittance of the Municipal Accommodations Tax until August 31, 2020.

• Waived interest on accounts receivable until August 31, 2020.

Fine payments can be made online. Payments cannot be made over the phone. Damage claims can be completed online. All Freedom of Information requests with the accompanying $5 can be mailed to the Legal Department, however processing is currently postponed. For further inquiries regarding the services of the City’s Legal department, please contact 705-759-5407.

The Provincial Offences office (City Hall West Entrance) is open to the public for fine payment and document filing effective September 14, 2020. Social distancing measures are in effect and only two people are permitted in the office at a time. Please feel free to attend the office to file Certificates of Offence and Informations. However, if you wish to continue to use the drop box out front of City Hall please do so. Courts will remain closed pursuant to Provincial orders at this time. If you have any questions contact the office at 705-759-5903 or email poaoffice@cityssm.on.ca.

Marriage licences will be issued to Algoma District residents by appointment only. Effective July 18, 2020 masks are required to be worn in enclosed public spaces at City of Sault Ste. Marie facilities.

Applicants are encouraged to submit the completed application and supporting documents by email in advance for staff review.

Inquiries can be directed to 705-759-5388 or cityclerk@cityssm.on.ca.

The Bellevue Marina is open. Regular hours of operation are Monday to Thursday 12 p.m. to 7 p.m. and Friday to Sunday 11 a.m. to 7 p.m.

The Roberta Bondar Transient Marina is open Wednesday to Sunday 10 a.m. to 7 p.m.

Season passes are available from the Kiosk or by calling 705-759-5310 to arrange an appointment. The Supervisor or designate will meet you at the Bellevue Marina. Debit or Credit card is preferred. Boaters can also download the Passport Parking mobile app and use zone 3759 for daily launch.

Municipal soccer fields and ball diamonds are open.

Tennis courts, the off-leash dog park, pickleball courts, the disc golf course, Esposito Park pump track and the Queen Elizabeth Skateboard track are open. Citizens are reminded to refer to on-site signage, practice physical distancing and health and safety protocols.

Outdoor playgrounds and play structures are open. It is advisable to practice physical distancing of at least two metres at all playgrounds and play structures, except between individuals from the same household or social circle.

Applications for planning approvals including Committee of Adjustment matters can be submitted either electronically or by mail. Staff are available by both phone (general inquiry line: 705-759-5368) and email (general department inbox: planning@cityssm.on.ca) to provide further information.

The City is implementing alternative methods to respond to Requests for Quotations, Requests for Tenders, and Requests for Proposals. Electronic submissions of bids and proposals are strongly encouraged. Details will appear in new documents as they are issued, and in the form of addenda for procurements presently open for submission. For the time being, Public Openings of Tenders will be suspended.

Emergency response by the Sault Ste. Marie Police Service, Sault Ste. Marie Fire Services and Emergency Medical Services is not impacted.

Effective 12:01 a.m., on Saturday, May 16, 2020, the imposed restricted fire zone, inclusive of the municipality of Sault Ste. Marie, has been lifted. Sault Fire Services would like to remind all citizens to burn with caution and follow the provisions of open-air burning for the Municipality of Sault Ste. Marie. A valid fire permit is required to burn. For more details, click here.

Service requests can be submitted by phone at 705-759-5201 or online.

Community members will have another chance to connect and be active as redesigned Adult 55+ recreational activities are set to safely resume Tuesday, September 8, 2020. Health and safety continues to be a priority at both the Drop-In Centre and the Northern Community Centre. For more details, click here.

The safety and well-being of transit customers and staff is paramount. As part of a phased approach, Transit Services has implemented further service modifications. The changes took effect beginning at 6 a.m. Tuesday, September 8 and include the following

• Transit has returned to full service operating on the half hour. All regular hours are in effect.

• The Community bus leaves the terminal at 6:30 a.m.

• Sunday hour service remains the same. On-Demand transit continues to operate as normal on Sunday evenings.

• Sunday service hours remain the same. On-Demand transit will continue to operate as normal on Sunday evenings.

• Customers are reminded to board and pay through the front door and exit through the rear door. If you have a mobility aide, or otherwise require the ramp, you can continue to use the front door for entry and exit.

• Transit Services has increased the amount of passengers. Seats will continue to be blocked in accordance with the recommended physical distancing guidelines.

• Passengers are encouraged to wear masks with the exception of children under the age of two, those with respiratory or medical conditions that make it difficult to wear a mask or those who have difficulty putting a mask on themselves. Mask wearing will not be enforced, although is strongly recommended.

• Passengers must wear masks with the exception of children under the age of two, those with respiratory or medical conditions that make it difficult to wear a mask or those who have difficulty putting a mask on themselves.

• The Transit Terminal remains closed.

• Parabus clients should call 705-942-1404 for transportation.

Waste and recycling collection is not impacted. Leaf and Yard Waste collection will begin on May 11 on your waste collection day with Route B. For a complete schedule, click here.

Share this page:

Contact Us

Phone
705-759-2500

Email
info@cityssm.on.ca

Fax
705-759-2310

TTY
1-877-688-5528

Location
99 Foster Drive
Sault Ste. Marie, ON
P6A 5X6