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COVID-19: Affected City Services and Facilities

The Province of Ontario announced that it will return to the modified version of Step Two of the Roadmap to Reopen effective Wednesday, January 5, 2022 at 12:01 a.m. for at least 21 days. This announcement will affect some City programs and facilities.

Impacts to City recreation and sport services include the following: 

Recreational Impacts

  • All programs at community centres, arenas and pool facilities will be cancelled beginning January 5. Participants who had registered for programs at indoor facilities will be contacted about specific impacts directly through phone calls and emails.
  • All arenas, community centres and museums will be closed. This includes the Northern Community Centre, Seniors Centres (Drop In and Northern Community Centre Seniors 55+), W.J. McMeeken Centre, John Rhodes Community Centre and pool and the Ermatinger Clergue National Historic Site. The lobby washrooms at the John Rhodes Community Centre arena remain open to service skaters at the oval.
  • The GFL Memorial Gardens remains open to accommodate the vaccine clinic and the Soo Greyhounds.
  • There is no impact to outdoor recreation amenities including outdoor rinks, which remain open to the public. Users are asked to follow signage and markers posted at rink locations, maintain a 2 metre (6 feet) distance from those you do not live with and wear a mask or a face covering at all times even outdoors.
  • In order to comply with provincial orders, hockey games, scrimmages, shinny and pick up hockey are prohibited. Hockey sticks, pucks and nets should not be on the ice at any time. Designated hockey rinks (Anna McCrea, Merrifield and Esposito rinks) will be used for skating only.

Administrative Offices

  • The Cemetery office, GFL Memorial Gardens, Ronald A. Irwin Civic Centre, Sault Transit, Fire Services Administration and Engineering Services offices will be open for essential services. Citizens with urgent matters requiring the attention of staff are advised to contact the appropriate department.

Building Services

  • Building Services continues to receive, review and issue all building permits but inspections will only be carried out on projects deemed essential under the new provincial restrictions put in place.
  • Building and by-law inquires and service requests can be submitted by phone to 705-759-5410 or online at building@cityssm.on.ca.   

Cemetery Office

  • The Cemetery office is open for essential needs only.
  • Funeral directors, families in need and delivery services will be accepted.
  • The chapel remains closed at this time. 

City Clerk

  • The City’s Clerks department is open for essential needs only.
  • Cemetery and funeral services and urgent marriage licence for Algoma District residents applications will be processed.
  • Further inquiries can be directed to 705-759-5388 or cityclerk@cityssm.on.ca

Economic Development and Tourism

For requests for service, please call 705-759-5432. Economic Development inquires can be directed to info@investsaultstemarie.com and Tourism inquires can be directed to visit@saulttourism.com.


Paym‚Äčent Options

Property taxes can be paid using any of the following methods:
  • At most financial institutions.
  • By credit card: paysimply.ca/Partner/Details.aspx?id=23237. You will be leaving the City of Sault Ste. Marie’s website. The link will direct you to a third party site, PaySimply. You are bound by the terms and conditions of use of PaySimply’s  service and will be charged a 2.5% service fee which will be directed to PaySimply. If you have any further questions, please contact PaySimply directly.
  • By mail to the: Central Collections, 99 Foster Drive, Sault Ste. Marie, ON P6A 5X6.
  • By using the outside drop-off box located near the west entrance of the Civic Centre front steps or the inside drop-off box located in the Civic Centre lobby. (cheques only, no cash).
  • By telephone or online banking through most financial institutions. Contact your financial institution for details.
  • By choosing one of our pre-authorized tax payment plans:
  • Ten Month Automatic Bank Withdrawals – payments are withdrawn from your bank account on the 5th of each month (January to October).
  • Due Date Tax Payment Plan – payments are withdrawn from your bank account on due dates.
Pre-authorized applications are available at: saultstemarie.ca/tax

For any further questions, please contact the Tax Department at 705-759-5290 or email citytax@cityssm.on.ca.

Fire Services

Administration will be available by phone at 705-949-3333 Press #0.

Legal Department and POA

  • The Legal department and Provincial Offences office are open for essential needs only.
  • Fine payments can be made by mail, in the drop box located at the Civic Centre or online at saultstemarie.ca/eservices. Payments cannot be made over the phone.
  • Damage claims can be completed online.
  • All Freedom of Information requests with the accompanying $5 can be mailed to the Legal Department for processing.
  • Provincial Offences Court continues to operate.
  • The City's Legal department is working remotely and will respond to messages as soon as possible. For further inquiries regarding the services of the City’s Legal department contact 705-759-5400.


The City’s Clerks department is open. Cemetery and funeral services and urgent marriage licence for Algoma District residents applications will be processed. Further inquiries can be directed to 705-759-5388 or cityclerk@cityssm.on.ca.


City Council has approved an extension of free parking in the downtown core until at least January 26, 2022.

Planning Services

Applications for planning approvals including Committee of Adjustment matters can be submitted either electronically or by mail. Staff are available by both phone (general inquiry line: 705-759-5368) and email (general department inbox: planning@cityssm.on.ca) to provide further information.

Public Works

  • There is no impact to waste and recycling collection.
  • There is no impact to winter operations.
  • The City’s landfill located at 402 Fifth Line East is open Monday to Friday 8:30 a.m. – 4:30 p.m. For the safety of staff and visitors, social distancing and public health recommendations including mandatory mask wearing will be enforced. Expect vehicle lineups as space at drop-off bins is being limited.


The City is implementing alternative methods to respond to Requests for Quotations, Requests for Tenders, and Requests for Proposals. Electronic submissions of bids and proposals are strongly encouraged. Details will appear in new documents as they are issued, and in the form of addenda for procurements presently open for submission. For the time being, Public Openings of Tenders will be suspended.

All City facilities continue to operate under strict health and safety measures which must be adhered to by residents to limit the spread of COVID-19 and for the safety of facility patrons and City staff. Due to the rapidly changing nature of the pandemic, services are subject to ongoing assessment and potential change.


  • There will be no change to the schedule during this time.
  • Enhanced cleaning and disinfection of buses remains in place with a focus on high touch areas.
  • Do not use public transit if you feel unwell or exhibit any symptoms. For more information, call 705-759-5438.

Contact Us





99 Foster Drive
Sault Ste. Marie, ON
P6A 5X6