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COVID-19: Affected City Services and Facilities

Following the provincial health order, effective September 22, 2021, those seeking access to City facilities are required to show proof of identification and proof of being fully vaccinated against COVID-19 before they can enter the area.
Indoor areas of meeting and event spaces and areas of facilities used for sports and recreational fitness activities where proof of vaccination is required includes:
  • Ermatinger Clergue National Historic Site
  • GFL Memorial Gardens
  • John Rhodes Community Centre Arenas
  • John Rhodes Pool
  • McMeeken Arena
  • Northern Community Centre
  • Ronald A. Irwin Civic Centre (proof of vaccination not required to access services provided in the lobby area)
  • Seniors Centres – Bay Street Active Living Centre 55+ and the Northern Community Centre Active 55+
Exemptions to providing proof of vaccination include:
  • Workers, contractors, repair workers, delivery workers, students, volunteers, inspectors or others who are entering for work purposes and not as patrons.
  • Those entering an indoor area solely for the purposes of:using a washroom, accessing an outdoor area that can only be accessed through an indoor route, making a retail purchase, placing or picking up an order, paying for an order, purchasing admission; or health and safety.
  • Those entering indoor premises of a meeting or event space in a cemetery, crematorium or similar establishment that provides funeral, cemetery or cremation services.
  • Children 11 years of age and under who do not qualify for a COVID-19 vaccine.
  • Those 12 to 18 years of age, who are entering the indoor premises of a facility used for sports and recreational fitness activities to actively participate in an organized sport. The exemption does not apply to youth who are spectators at sporting events.
  • Proof of being fully vaccinated against COVID-19 and proof of identification is required for patrons 18 years and older, including parents or guardians of youth actively participating in an organized sport.
  • Patrons who provide a written document, completed and supplied by a physician or by a registered nurse in the extended class, that sets out: i) a documented medical reason for not being fully vaccinated against COVID-19, and ii) the effective time-period for the medical reason.
City ambassadors and security will be at identified screening points upon entry. Validation of identification must show the name of the identification holder and date of birth as well as verify that the date of administration of the final shot is at least fourteen days prior to the patron seeking access to a facility. All other public health measure including masking and physical distancing continue to apply.
The provincial government has released the regulations and guidance for businesses and organizations, including municipalities, to support them in implementing proof of vaccination requirements which take effect on September 22, 2021. Ontario is developing an enhanced vaccine certificate with a unique QR code. The enhanced vaccine certificate and verification app will be available by October 22, 2021. 

Included below is a list of City Services and the impact on these services as a result of measures related to COVID-19.

Administrative Offices

The Cemetery office, GFL Memorial Gardens, Ronald A. Irwin Civic Centre, Sault Transit, Fire Services Administration and Public Works and Engineering Services offices are open. 

Building Division (By-law Enforcement and Permits)

Building Services continues to receive, review and issue all building permits and inspections. Building and by-law inquires and service requests can be submitted by phone to 705-759-5410 or online at building@cityssm.on.ca

Cemetery Office

The Cemetery office is open.

Community Centres (including rinks and pools)

The Bay Street Active Living Centre 55+ and Northern Community Centre 55+ are closed for in-person programming. Zoom programming will continue as usual and a schedule is available at saultstemarie.ca/active55plus. To register, call 705-254-6474.


  • City operated arenas are open. This includes the GFL Memorial Gardens (open for scheduled vaccination appointments), the John Rhodes Community Centre and the W.J. McMeeken Centre.
  • Indoor sports and recreational fitness facilities are open subject to a maximum 50 per cent capacity of the indoor space. Capacity for indoor spectators is 50 per cent of the usual seating capacity or 1,000 people, whichever is less. 
  • Outdoor recreational amenities, including baseball diamonds, soccer fields, disc golf locations, tennis courts, pickleball courts, and skate parks are open. Capacity for outdoor spectators is 75 per cent of the usual seating capacity or 15,000 people, whichever is less.
  • Outdoor team sports are permitted.
  • Indoor meeting and event spaces permitted to operate with physical distancing and other restrictions still in effect and capacity limited to not exceed 50 per cent capacity or 1,000 people, whichever is less.
  • Outdoor sports facilities, including any portion of a park or recreational area containing outdoor fitness equipment are open. Outdoor fitness classes and sports training are permitted. 
  • Off-leash dog parks, park benches, outdoor playgrounds, outdoor play structures and play equipment are open but any person using them or an open park or recreational area must maintain a physical distance of at least 2 meters from other people using the amenity.
  • Bellevue and Roberta Bondar marinas are open with clubhouses and indoor amenities open. 
  • Bellevue Park Splash pad is open daily 9 a.m. to 9 p.m. The Manzo and Greco pool are open.
  • The Ermatinger Clergue National Historic Site is open with capacity limited to not exceed 50 per cent capacity indoors and 75 per cent capacity outdoors.

City Clerk's Department 

For all services of the Clerk's Department, please contact 705-759-5388 or cityclerk@cityssm.on.ca to set up an appointment.

Economic Development and Tourism

For requests for service, please call 705-759-5432. Economic Development inquires can be directed to info@investsaultstemarie.com and Tourism inquires can be directed to visit@saulttourism.com.



City Council has waived interest and penalties on late payment of taxes until December 31, 2021.

Payment Options

Property taxes can be paid using any of the following methods:
  • At most financial institutions.
  • By credit card: paysimply.ca/Partner/Details.aspx?id=23237. You will be leaving the City of Sault Ste. Marie’s website. The link will direct you to a third party site, PaySimply. You are bound by the terms and conditions of use of PaySimply’s  service and will be charged a 2.5% service fee which will be directed to PaySimply. If you have any further questions, please contact PaySimply directly.
  • By mail to the: Central Collections, 99 Foster Drive, Sault Ste. Marie, ON P6A 5X6.
  • By using the outside drop-off box located near the west entrance of the Civic Centre front steps or the inside drop-off box located in the Civic Centre lobby. (cheques only, no cash).
  • By telephone or online banking through most financial institutions. Contact your financial institution for details.
  • By choosing one of our pre-authorized tax payment plans:
  • Ten Month Automatic Bank Withdrawals – payments are withdrawn from your bank account on the 5th of each month (January to October).
  • Due Date Tax Payment Plan – payments are withdrawn from your bank account on due dates.
Pre-authorized applications are available at: saultstemarie.ca/tax

For any further questions, please contact the Tax Department at 705-759-5290 or email citytax@cityssm.on.ca.

MPAC Assessments

The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

Fire Services

Administration will be available by phone at 705-949-3333 Press #0.

Legal Department and Provincial Offences Office

The Legal department and Provincial Offences office are open. Fine payments can be made by mail, in the drop box located at the Civic Centre or online at saultstemarie.ca/eservices. Payments cannot be made over the phone. Damage claims can be completed online. All Freedom of Information requests with the accompanying $5 can be mailed to the Legal Department for processing. Provincial Offences Office will open Monday, June 14, 2021. Courts will remain closed for in person appearances. Virtual and Audio court will continue. For further inquiries regarding the services of the City’s Legal department, contact 705-759-5400. For inquiries regarding the services of the POA office, contact 705-541-7334.


The City’s Clerks department is open. Cemetery and funeral services and urgent marriage licence for Algoma District residents applications will be processed. Further inquiries can be directed to 705-759-5388 or cityclerk@cityssm.on.ca.


The Bellevue Marina and the Roberta Bondar Transient Marina are open for the season.

Planning Services

Applications for planning approvals including Committee of Adjustment matters can be submitted either electronically or by mail. Staff are available by both phone (general inquiry line: 705-759-5368) and email (general department inbox: planning@cityssm.on.ca) to provide further information.


The City is implementing alternative methods to respond to Requests for Quotations, Requests for Tenders, and Requests for Proposals. Electronic submissions of bids and proposals are strongly encouraged. Details will appear in new documents as they are issued, and in the form of addenda for procurements presently open for submission. For the time being, Public Openings of Tenders will be suspended.

Public Works (Garbage/Recycling Collection, Landfill and Winter Operations)

Waste and recycling collection are not impacted. The City’s Household Hazardous Waste Depot (HHW) is open Tuesday to Saturday 8:30 a.m. – 4:30 p.m. For a complete list of acceptable waste visit saultstemarie.ca/hhw.

The City’s landfill located at 402 Fifth Line East is open Monday to Saturday 8:30 a.m. – 4:30 p.m. For the safety of staff and visitors, security will be on-site enforcing social distancing and public health recommendations including mandatory mask wearing. Expect vehicle lineups as space at drop-off bins is being limited.

Leaf and yard waste has begun and to view the collection calendar visit: saultstemarie.ca/collectioncalendar.

Transit Services 

There will be no change to the schedule during this time. Enhanced cleaning and disinfection of buses remains in place with a focus on high touch areas. Do not use public transit if you feel unwell or exhibit any symptoms. For more information, call 705-759-5438.

Contact Us





99 Foster Drive
Sault Ste. Marie, ON
P6A 5X6