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COVID-19: Affected City Services and Facilities

Included below is a list of City Services and the impact on these services as a result of measures related to COVID-19.

As a result of the regulations under the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 several services will be affected.

Please note: The Government of Ontario has extended the lockdown period for Northern Ontario until January 23, 2021.

The Cemetery office, GFL Memorial Gardens, Ronald A. Irwin Civic Centre, Sault Transit, Fire Services Administration and Public Works and Engineering Services offices will be open during the Provincial lockdown only for essential services. Citizens with urgent matters requiring the attention of staff are advised to contact the appropriate department.

The Building Division will be operating in accordance with Re-opening Ontario (A flexible response to COVID-19) Act, while still reviewing plans/applications and booking inspections. For more details, visit: saultstemarie.ca/buildingupdate.

Community Centres will remain closed through the duration of the Provincial lockdown. This includes the GFL Memorial Gardens, John Rhodes Community Centre, the Northern Community Centre, Seniors’ Centres and the Ermatinger·Clergue National Historic Site. All bookings during this time are cancelled. For further information contact the Community Services Department at 705-759-5310 or email csd@cityssm.on.ca.

Outdoor ice facilities remain open, weather permitting. Outdoor sports or recreational classes of any kind are not permitted at outdoor skating rinks and ice pads – Anna McCrea, Merrifield and Esposito rinks, Art Jennings Speed Skating Oval and the Clergue Park Skating Trail.

• In order to comply with provincial orders during the lockdown phase, hockey games, scrimmages, shinny and pick up hockey are prohibited. Hockey sticks, pucks and nets should not be on the ice at any time. Due to provincial legislation otherwise previously designated ‘hockey rinks’ (Anna McCrea, Merrifield and Esposito rinks) shall be used for skating only.

• Skating will continue at all outdoor skating facilities in alignment with Provincial guidelines as follows. Users of any outdoor City site must plan your visit accordingly:

- No groups larger than 5 people are permitted and;

- Those outside of your household must maintain a physical distance of at least two metres.

- Masking is recommended at all times even outdoors.

It is important for the City to continue to provide the community with safe ways to stay active as the pandemic continues however, the opening of outdoor recreational sites are subject to change as Provincial orders change.

On-site security will be enforcing provincial regulations and limiting how many people can use the facilities at a time. Residents are reminded to take extra caution and abide by signage, protocols and direction provided by on-site security or staff. If compliance with required conditions cannot be met, it may lead to a sudden closure of outdoor recreational sites. For more details, visit: saultstemarie.ca/outdoorrinks and please refer to on-site signage for most current information.

For requests for service, please call 705-759-5432. Economic Development inquires can be directed to info@investsaultstemarie.com and Tourism inquires can be directed to visit@saulttourism.com.

Due to the current COVID-19 pandemic, taxpayers will have more time to pay their property tax bill if they choose.


Interest and penalties on property taxes have been waived until further notice.

Pre-authorized payments are not impacted by this measure. Taxpayers that wish to do so are asked to complete the pre-authorized property tax payment cancellation form and submit it to the Tax department by email at citytax@cityssm.on.ca. To re-enroll in a pre-authorized payment plan, taxpayers will have to submit a new application. Please contact the City’s Tax department for assistance.

Payment Options

Those that prefer to make a payment in person at the Central Collections office are welcome to do so. Taxpayers may also use one of the following non-contact payment methods:

• Use the outside drop-off box located near the front steps of the Civic Centre (cheques only, no cash)

• Mail to: Central Collections, 99 Foster Drive, Sault Ste. Marie, ON P6A 5X6 (cheques only, no cash)

• At most financial institutions.

• By telephone or online banking through most financial institutions. Contact your financial institution for details.

• By choosing one of our pre-authorized tax payment plans:

- Ten Month Automatic Bank Withdrawals – payments are withdrawn from your bank account on the fifth of each month (January to October).

- Due Date Tax Payment Plan – payments are withdrawn from your bank account on due dates.

Pre-authorized applications are available at: saultstemarie.ca/tax

For any further questions, please contact the Tax Department at 705-759-5290 or email citytax@cityssm.on.ca.

MPAC Assessments

The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

Fire Halls remain closed to the public. During the Provincial lockdown, administration will be available by phone at 705-949-3333 (Press #0).

During the Provincial lockdown, the Legal department is open for essential needs only, however the POA office will be closed effective January 18. Fine payments can still be made by mail, in the drop box located at the Civic Centre or online at saultstemarie.ca/eServices.aspx. Payments cannot be made over the phone. Damage claims can be completed online. All Freedom of Information requests with the accompanying $5 can be mailed to the Legal Department for processing. For further inquiries regarding the services of the City’s Legal department contact 705-759-5400.

During the Provincial lockdown, the City Clerk’s department is open for essential needs only. Cemetery and funeral services and urgent marriage licence applications will be processed. Further inquiries can be directed to 705-759-5388 or cityclerk@cityssm.on.ca.

The Bellevue Marina and the Roberta Bondar Transient Marina are closed for the season.

Applications for planning approvals including Committee of Adjustment matters can be submitted either electronically or by mail. Staff are available by both phone (general inquiry line: 705-759-5368) and email (general department inbox: planning@cityssm.on.ca) to provide further information.

The City is implementing alternative methods to respond to Requests for Quotations, Requests for Tenders, and Requests for Proposals. Electronic submissions of bids and proposals are strongly encouraged. Details will appear in new documents as they are issued, and in the form of addenda for procurements presently open for submission. For the time being, Public Openings of Tenders will be suspended.

During the Provincial lockdown, the Public Works office at 128 Sackville Road is open for essential services only. Waste and recycling collection and winter operations are not impacted. Service requests can be submitted by phone at 705-759-5201 or online at saultstemarie.ca/servicerequest.

The City landfill site is open for essential service only. For the safety of staff and visitors, only two persons per vehicle and no children or pets. Only one vehicle at the drop off bins at a time. Expect delays.

During the Provincial lockdown, City transit will continue to provide regular service to those that require essential travel only. There will be no change to the schedule during this time. For more information, call 705-759-5438.

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99 Foster Drive
Sault Ste. Marie, ON
P6A 5X6