Jump to Main Content

COVID-19: Affected City Services and Facilities

Included below is a list of City Services and the impact on these services as a result of measures related to COVID-19.

Please note: As a result of the province-wide emergency brake, several City services will be impacted for at least four weeks.

Administrative Offices

The Cemetery office, GFL Memorial Gardens, Ronald A. Irwin Civic Centre, Sault Transit, Fire Services Administration and Public Works and Engineering Services offices will be open during the provincial shutdown for essential services only. Citizens with urgent matters requiring the attention of staff are advised to contact the appropriate department.

Building Division (By-law Enforcement and Permits)

During the province-wide emergency brake, Building and by-law inquires and service requests can be submitted by phone to 705-759-5410 or online at building@cityssm.on.ca.

Community Centres (including rinks and pools)

Community Centres will be closed. This includes the John Rhodes Community Centre, the Northern Community Centre, Seniors’ Centres and the Ermatinger Clergue National Historic Site. All bookings during this time are cancelled. For further information contact the Community Services Department at 705-759-5310 or email csd@cityssm.on.ca.

The Bay Street Active Living Centre 55+ and Northern Community Centre 55+ are closed for in-person programming until at least May 1. Zoom programming will continue as usual and a schedule is available at saultstemarie.ca/active55plus. To register, call 705-254-6474.

Economic Development and Tourism

For requests for service, please call 705-759-5432. Economic Development inquires can be directed to info@investsaultstemarie.com and Tourism inquires can be directed to visit@saulttourism.com.



City Council has waived interest and penalties on late payment of taxes, with the waiver of interest and penalties expiring on June 30, 2021.

Payment Options

Property taxes can be paid using any of the following methods:
  • At most financial institutions.
  • By credit card: www.paysimply.ca/Partner/Details.aspx?id=23237. You will be leaving the City of Sault Ste. Marie’s website. The link will direct you to a third party site, PaySimply. You are bound by the terms and conditions of use of PaySimply’s  service and will be charged a 2.5% service fee which will be directed to PaySimply. If you have any further questions, please contact PaySimply directly.
  • By mail to the: Central Collections, 99 Foster Drive, Sault Ste. Marie, ON P6A 5X6.
  • By using the outside drop-off box located near the west entrance of the Civic Centre front steps or the inside drop-off box located in the Civic Centre lobby. (cheques only, no cash).
  • By telephone or online banking through most financial institutions. Contact your financial institution for details.
  • By choosing one of our pre-authorized tax payment plans:
  • Ten Month Automatic Bank Withdrawals – payments are withdrawn from your bank account on the 5th of each month (January to October).
  • Due Date Tax Payment Plan – payments are withdrawn from your bank account on due dates.
Pre-authorized applications are available at: saultstemarie.ca/tax

For any further questions, please contact the Tax Department at 705-759-5290 or email citytax@cityssm.on.ca.

MPAC Assessments

The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

Fire Services

Fire Halls remain closed to the public. During province-wide emergency brake, administration will be available by phone at 705-949-3333 Press #0.

Legal Department and Provincial Offences Office

During the province-wide emergency brake, the Legal department and Provincial Offences office are open for essential needs only. The POA office at the Civic Centre is closed to the public. Fine payments can be made by mail, in the drop box located at the Civic Centre or online at saultstemarie.ca/eservices. Payments cannot be made over the phone. For assistance, please contact the POA Office at 705-541-7334 or poaoffice@cityssm.on.ca.

Damage claims can be completed online. All Freedom of Information requests with the accompanying $5 can be mailed to the Legal Department for processing. For further inquiries regarding the services of the City’s Legal department contact 705-759-5400.


During the province-wide emergency brake, the City Clerk’s department is open for essential needs only. Cemetery and funeral services and urgent marriage licence for Algoma District residents applications will be processed. Further inquiries can be directed to 705-759-5388 or cityclerk@cityssm.on.ca.


The Bellevue Marina and the Roberta Bondar Transient Marina are closed for the season.

Planning Services

Applications for planning approvals including Committee of Adjustment matters can be submitted either electronically or by mail. Staff are available by both phone (general inquiry line: 705-759-5368) and email (general department inbox: planning@cityssm.on.ca) to provide further information.


The City is implementing alternative methods to respond to Requests for Quotations, Requests for Tenders, and Requests for Proposals. Electronic submissions of bids and proposals are strongly encouraged. Details will appear in new documents as they are issued, and in the form of addenda for procurements presently open for submission. For the time being, Public Openings of Tenders will be suspended.

Public Works (Garbage/Recycling Collection, Landfill and Winter Operations)

Waste and recycling collection and winter operations are not impacted. Service requests can be submitted by phone at 705-759-5201 or online at saultstemarie.ca/servicerequest.

The City landfill site is open for essential service only. The landfill public drop off facility is monitored by security to ensure that COVID-19 protocols for social distancing and masking are being followed. The public is asked to respect these protocols for the safety of all members of the community, and landfill employees. Security will be monitoring and enforcing masking and social distancing protocols at the public drop off. The public is asked to respect these protocols when using the landfill facility. For the safety of staff and visitors, only two persons per vehicle and no children or pets. Only one vehicle at the drop off bins at a time. Expect delays.

Transit Services

During the province-wide emergency brake, City transit will continue to provide regular service to those that require essential travel only. There will be no change to the schedule during this time. The transit terminal will be closed during this time. For more information, call 705-759-5438.

Contact Us





99 Foster Drive
Sault Ste. Marie, ON
P6A 5X6