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COVID-19: Affected City Services and Facilities

Included below is a list of City Services and the impact on these services as a result of measures related to COVID-19.

Administrative Offices

The Cemetery office, GFL Memorial Gardens, Ronald A. Irwin Civic Centre, Sault Transit, Fire Services Administration and Public Works and Engineering Services offices are open. 

Building Division (By-law Enforcement and Permits)

Building Services continues to receive, review and issue all building permits but inspections will only be carried out on projects deemed essential under the new provincial restrictions put in place April 17, 2021. Building and by-law inquires and service requests can be submitted by phone to 705-759-5410 or online at building@cityssm.on.ca

Cemetery Office

The Cemetery office is open.

Community Centres (including rinks and pools)

The Bay Street Active Living Centre 55+ and Northern Community Centre 55+ are closed for in-person programming. Zoom programming will continue as usual and a schedule is available at saultstemarie.ca/active55plus. To register, call 705-254-6474.


  • City operated arenas remain closed. This includes the GFL Memorial Gardens (open for scheduled vaccination appointments), the John Rhodes Community Centre and the W.J. McMeeken Centre.
  • Outdoor recreational amenities, including baseball diamonds, soccer fields, disc golf locations, tennis courts, pickleball courts, and skate parks are open.
  • Outdoor team sports are permitted to training only, 10 people max and 2 metre distance. Scrimmages are not permitted during Step One.
  • Outdoor sports facilities, including any portion of a park or recreational area containing outdoor fitness equipment are open. Outdoor fitness classes and sports training are permitted, 10 people max, 2 metre distance. 
  • Off-leash dog parks, park benches, outdoor playgrounds, outdoor play structures and play equipment are open but any person using them or an open park or recreational area must maintain a physical distance of at least 2 meters from other people using the amenity.
  • Bellevue and Roberta Bondar marinas are open. Clubhouses and indoor amenities remain closed. 
  • Bellevue Park Splash pad is open daily 9 a.m. to 9 p.m. The Bellevue Park concession will open June 17. As in previous years, the Manzo and Greco pool are tentatively schedule to reopen in early July.

Economic Development and Tourism

For requests for service, please call 705-759-5432. Economic Development inquires can be directed to info@investsaultstemarie.com and Tourism inquires can be directed to visit@saulttourism.com.



City Council has waived interest and penalties on late payment of taxes until December 31, 2021.

Payment Options

Property taxes can be paid using any of the following methods:
  • At most financial institutions.
  • By credit card: paysimply.ca/Partner/Details.aspx?id=23237. You will be leaving the City of Sault Ste. Marie’s website. The link will direct you to a third party site, PaySimply. You are bound by the terms and conditions of use of PaySimply’s  service and will be charged a 2.5% service fee which will be directed to PaySimply. If you have any further questions, please contact PaySimply directly.
  • By mail to the: Central Collections, 99 Foster Drive, Sault Ste. Marie, ON P6A 5X6.
  • By using the outside drop-off box located near the west entrance of the Civic Centre front steps or the inside drop-off box located in the Civic Centre lobby. (cheques only, no cash).
  • By telephone or online banking through most financial institutions. Contact your financial institution for details.
  • By choosing one of our pre-authorized tax payment plans:
  • Ten Month Automatic Bank Withdrawals – payments are withdrawn from your bank account on the 5th of each month (January to October).
  • Due Date Tax Payment Plan – payments are withdrawn from your bank account on due dates.
Pre-authorized applications are available at: saultstemarie.ca/tax

For any further questions, please contact the Tax Department at 705-759-5290 or email citytax@cityssm.on.ca.

MPAC Assessments

The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

Fire Services

Fire Halls remain closed to the public. During province-wide emergency brake, administration will be available by phone at 705-949-3333 Press #0.

Legal Department and Provincial Offences Office

The Legal department and Provincial Offences office are open. Fine payments can be made by mail, in the drop box located at the Civic Centre or online at saultstemarie.ca/eservices. Payments cannot be made over the phone. Damage claims can be completed online. All Freedom of Information requests with the accompanying $5 can be mailed to the Legal Department for processing. Provincial Offences Office will open Monday, June 14, 2021. Courts will remain closed for in person appearances. Virtual and Audio court will continue. For further inquiries regarding the services of the City’s Legal department, contact 705-759-5400. For inquiries regarding the services of the POA office, contact 705-541-7334.


The City’s Clerks department is open. Cemetery and funeral services and urgent marriage licence for Algoma District residents applications will be processed. Further inquiries can be directed to 705-759-5388 or cityclerk@cityssm.on.ca.


The Bellevue Marina and the Roberta Bondar Transient Marina are open for the season.

Planning Services

Applications for planning approvals including Committee of Adjustment matters can be submitted either electronically or by mail. Staff are available by both phone (general inquiry line: 705-759-5368) and email (general department inbox: planning@cityssm.on.ca) to provide further information.


Hassle free parking for curbside pick-up is available to support local businesses in the Downtown area. During this time, you do not need to feed the meter. Officers will continue enforcing all other parking regulations.


The City is implementing alternative methods to respond to Requests for Quotations, Requests for Tenders, and Requests for Proposals. Electronic submissions of bids and proposals are strongly encouraged. Details will appear in new documents as they are issued, and in the form of addenda for procurements presently open for submission. For the time being, Public Openings of Tenders will be suspended.

Public Works (Garbage/Recycling Collection, Landfill and Winter Operations)

Waste and recycling collection and spring and winter operations are not impacted. The City’s Household Hazardous Waste Depot (HHW) is open Tuesday to Saturday 8:30 a.m. – 4:30 p.m. For a complete list of acceptable waste visit saultstemarie.ca/hhw.

The City’s landfill located at 402 Fifth Line East is open Monday to Saturday 8:30 a.m. – 4:30 p.m. For the safety of staff and visitors, security will be on-site enforcing social distancing and public health recommendations including mandatory mask wearing. Expect vehicle lineups as space at drop-off bins is being limited.

Leaf and yard waste has begun and to view the collection calendar visit: saultstemarie.ca/collectioncalendar.

Transit Services (Avoid non-essential trips)

There will be no change to the schedule during this time. The Transit terminal will be closed. Enhanced cleaning and disinfection of buses remains in place with a focus on high touch areas. Essential trips only. Do not use public transit if you feel unwell or exhibit any symptoms. For more information, call 705-759-5438.

Contact Us





99 Foster Drive
Sault Ste. Marie, ON
P6A 5X6