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Damage Claims

Claim Notification Process

If you have incurred costs for which you believe the City may be responsible, you must follow the process outlined below for the City to consider your claim.

  • In the case of property damange claims, you are required to place the City on notice within 10 days of the incident.
  • The Municipal Act, 2001 requires that the City receive notification in writing (please use the appropriate form from the list below).
  • To ensure that your claim satisfies the notice requirement, please forward your documents to the City Clerk's Department by email cityclerk@cityssm.on.ca or to the following address within the 10-day notice period.
City Clerk's Department
The Corporation of the City of Sault Ste. Marie
99 Foster Drive
Sault Ste. Marie, Ontario
P6A 5X6
  • In all cases of damage, you should contact your insurance company or broker.
  • Your insurance policy may provide coverage for your damage and this may be the quickest way to recover costs and have the repairs done.
  • Your insurance company will pursue any party they believe to be responsible for the damage and you may be eligible for greater compensation than you can legally recover from the City.
  • Claims will be investigated on a without prejudice basis, based on the facts as they present themselves and under standard legal practices and principles.
  • Note that payment, in respect of any claim will require that the City be found legally liable for the damages that you may have incurred.
The City is committed to resolutions that are fair and reasonable. You can expect to be treated with respect and in a professional manner. Although you may not always get the answer you desire, the City will provide the basis for its position and do its best to explain the rationale behind the decisions made regarding claims.

Claim Details

Prepare and submit the appropriate damage claim form. The form must be fully completed to allow the City to investigate your claim. Note: Failure to provide an exact location will delay the processing of your claim.

Response Time

Upon receipt of your claim, the Risk Manager will acknowledge your claim within 10 business days.

An investigation begins immediately upon receipt of your claim. The City endeavors to provide a final response within 90 days of receipt of all records.

In times of higher volumes of claims the City may extend the time it takes to process damage claims. You should contact your insurer about your loss. Repairs will be expedited by making a claim through your insurance provider.

If you have any further questions about the claims notification process, please call 705-759-5768.

City Compensation for Your Costs

The City will not be held responsible for your costs unless you can provide evidence that the City committed a negligent act or omission which resulted in injury or damage. The City of Sault Ste. Marie only compensates when it is legally liable for the damage sustained.

We suggest that you contact your own insurer regarding damages. If the insurer believes that the City is responsible for your damage, they will seek compensation on your behalf as stipulated in your insurance policy.

When a Third Party Damages City Property

Whenever damage to City property is caused by a third party, the City of Sault Ste. Marie seeks recovery of the related costs from the responsible party (e.g. for damage to property such as street lights, transit shelters, guardrails etc.).

When Claims Involve Contracted Companies

The City of Sault Ste. Marie frequently enters into contracts with independent companies (contractors) who perform work on the City's behalf. The City's agreements with the contractors contain a strict requirement that they respond directly to claims for any damage or injury to members of the public that they may be held responsible for.

Upon receipt of information that a contractor had control over the accident location at the time of your loss, your claim will be forwarded to the contractor and you will be advised in writing when this has happened. The contractor should acknowledge receipt of your claim and identify a contact person who will be responsible for investigating your claim.

The contractor should conduct an investigation and make a decision regarding your claim. If the contractor determines that they were responsible for your loss, they will resolve your claim with you directly.

If the contractor determines their work met reasonable and appropriate construction standards, they may deny your claim. In this case, their communication to you will provide the results of their investigation and clearly explain their decision. Should you disagree with the contractor's decision and you still wish to pursue your claim, you have the option of pursuing the contractor by proceeding with legal action.

Fraudulent claims cost all taxpayers. The City will prosecute all fraudulent claims to the fullest extent of the law.

Damage Claim Forms

Motor Vehicle Damage Claim
Please use this form for any claim involving a motor vehicle.

Property Damage Claim
Please use this form for any property damage claim not involving an automobile.

Personal Injury Claim
Please use this form for any injury claim not involving an automobile.
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